Terms of service

Terms of service

Welcome to Furniture Emporium.
These Terms of Service govern your use of www.furnitureemporium.co.uk and your relationship with Furniture Emporium London Limited ("Furniture Emporium ", "we", "our", or "us"). Please read these terms carefully before placing any orders. By accessing this website and/or placing an order, you agree to be bound by the Terms of Service.
Furniture Emporium reserves the right to amend these terms at any time. It is your responsibility to check the terms before placing any future orders.

1. Definitions

1.1 "Buyer": A person or company that purchases or agrees to purchase products from Furniture Emporium . 
1.2 "Seller": Refers to Furniture Emporium London Limited.
1.3 "Contract": Any agreement between you and Furniture Emporium for the sale of products.
1.4 "Product(s)": Any items listed for sale by Furniture Emporium .
1.5 "Tailored": Products that are non-standard, including custom size beds or headboards.
1.6 "Address": Furniture Emporium London Ltd 389 Lordship Lane N17 6AE

2. Application of Conditions

2.1 These terms apply to all orders unless otherwise agreed in writing. 
2.2 Your order is considered an offer to purchase; acceptance occurs when we confirm or dispatch your order. 
2.3 If we cannot accept your order, we will inform you and refund any payments made. The refund will be carried out as soon as possible, in any event, within 30 days of the order. 
2.4 Any errors on the website or marketing materials are subject to correction.
3. Basis of Sale

3.1 By placing an order, you agree to these terms. By completing and submitting the electronic order form (or proceeding through the 'checkout process'), you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. 
3.2 Only the products explicitly listed are included in the sale. Items shown in images for display purposes (e.g., lamps, throws) are not included unless stated. 
3.3 The 26" headboard included with some beds is a complimentary gift and not part of the contract.
3.4 Furniture Emporium will not be responsible for any pricing, typographical or other manifest errors. 

4. Pricing and Payment

4.1 The price for our products will be as stated in your order confirmation. However, if our costs go up (like raw materials, labour, taxes, or exchange rates), we may need to adjust the price. If that happens, we’ll let you know in writing. If you don’t agree with the new price, you have the right to cancel your order and get a full refund of anything you’ve already paid. To cancel, just send us a written notice within 7 days of receiving our price change notice.
4.2 Payment must be made in full before delivery.
4.3 In the instance that payment has not been received and an order has been confirmed, interest on overdue invoices shall be accrued from the date when payment becomes due on a daily basis until the date of payment at the rate of 2% above HSBC's base rate in force at that time.
4.4 If there is a pricing error, we are not obligated to fulfil the order and will issue a refund.

5. Product Descriptions

5.1 Product descriptions are accurate at the time of listing. 
5.2 We reserve the right to improve or alter specifications without notice, so long as quality is not affected.

6. Warranties & Liabilities

6.1 Products come with a 1 & 5 -year warranty against manufacturing faults.
6.2 If there’s a defect, contact us within a reasonable time. We may inspect or send the item for independent testing. 
6.3 Warranty does not cover wear and tear, wilful damage, negligence, misuse, abnormal working conditions or failure to follow our written instructions as to the storage or use of the products.
6.4 If any Products do not conform with any of the warranty, then within 30 days of us examining the defective Products, the Seller (at the Seller's option) will either repair or replace such Products (or the defective part) free of charge.
7. Delivery

7.1 All delivery charges displayed on our website are accurate at the time of purchase.
7.2 We deliver only to addresses within the mainland United Kingdom. We do not deliver to offshore locations, including the Isle of Wight, the Isle of Man and the Channel Islands.
Unfortunately, we do not deliver to NI and ROI
7.3 Unfortunately, we do not deliver to NI and ROI
7.4 Your order will be delivered to the address specified during checkout unless otherwise agreed in writing. Once delivered to the specified address, the delivery is considered complete. Furniture Emporium is not responsible for confirming the identity of the person accepting the delivery.
7.5 Delivery dates and times will be confirmed via email after your order has been placed and are subject to availability.
7.6 If your order includes multiple items, they will typically be delivered together once all the items are ready.
7.7 If a delivery date has been confirmed, but no one is available to receive the delivery, a £75 failed delivery fee will be charged.
7.8 If the products you ordered are unavailable or discontinued and cannot be delivered within another agreed timeframe, we will cancel your order and refund any payment within 30 days of the original expected delivery date.
7.9 Products may be delivered earlier than the quoted delivery date, provided we notify you in advance.
7.10 Deliveries are carried out by our two-man room of choice delivery service, where the team will deliver your items to the room of your choice, where access allows.
7.11 All deliveries must be signed for. We do not deliver to unattended addresses.
7.12. If you have selected our assembly service, please note the following: 
We’ll deliver your items to the room of your choice, unpack them, and assemble your bed where assembly has been selected. 
We do not remove or dispose of the packaging, so we highly recommend keeping it safe in case you need to return the item in the future.
7.13 For business addresses, delivery acceptance by anyone on-site is considered valid.Furniture Emporium is not liable once items are signed for at the specified address.
7.14 For in-stock items, you can choose your selected delivery date at checkout.
7.15 ‘Next day’ delivery products are delivered by a one-man courier to the front door or lobby only. Couriers are not insured to enter private premises, so assistance for moving or positioning products must be arranged by the customer.
7.16 If you have specific delivery requirements, please contact Furniture Emporium at 020 8885 5585 or furniture_emporium.outlook.com before placing your order.
7.17 Our delivery teams will not remove or move existing furniture. The customer is responsible for clearing space and arranging the disposal of any unwanted items.
7.18 Standard delivery is to the doorstep or room of choice, where eligible or just inside your front door. For apartments or flats, this means delivery is to the ground floor lobby only, regardless of which floor you live on, unless you've selected our assembly service.
7.19 If you've selected the assembly service, our team will take your items to your room of choice, provided it is safely accessible.
We can only carry items up to two floors via stairs.
For deliveries to any floors above the second, a working lift must be available.
If we arrive and there's no lift access beyond the second floor and assembly was selected, a £75 delivery surcharge will apply due to access limitations.
7.20 Assembly is not included unless specifically booked. Third-party couriers do not provide assembly services. Customers should prepare for delivery by laying down protective coverings where necessary, especially if concerned about flooring.
7.21 For health and safety reasons, drivers are unable to remove their shoes during delivery. Please use floor coverings in advance to protect the flooring. 
7.22 Upon delivery, please inspect the packaging for visible damage. If there is damage, sign as “Damaged” on the driver’s PDA. If not inspected, sign as “Unchecked”. 
8. Acceptance of Goods

8.1 Please inspect your item upon delivery. If there is any visible damage to the packaging or product, make sure to note it on the delivery form or driver's device before signing.
8.2 If you discover any damage after unpacking, you must notify us within 48 hours of delivery via email, phone, or our support page.
8.3 Reports made after the 48-hour window may not be eligible for a refund or exchange, so we encourage you to check your items promptly.
9. Risk and Title

9.1 Ownership of the Products will not pass to the Buyer until the Seller has received full payment in cleared funds for the Products and any other amounts owed by the Buyer to the Seller.
9.2 The Seller reserves the right to recover payment for the Products even if ownership has not yet transferred.
9.3 The Buyer is not permitted to use, sell, or otherwise dispose of the Products until full ownership has passed.
10. Insolvency and Termination

10.1 This clause applies if:
10.1.1 The Buyer makes any voluntary arrangement with its creditors, becomes subject to an administration order, or (being an individual or firm) is declared bankrupt, or (being a company) goes into liquidation (other than for the purpose of amalgamation or reconstruction);
10.1.2 An encumbrancer takes possession of, or a receiver is appointed over, any of the Buyer’s property or assets;
10.1.3 The Buyer (not being a consumer) ceases, or threatens to cease, to carry on business;
10.1.4 The Seller reasonably believes that any of the above events is about to occur and notifies the Buyer accordingly.
10.2 If any of the above applies, and without affecting any other rights or remedies the Seller may have, the Seller is entitled to:
Cancel the contract or suspend any further deliveries without liability to the Buyer.
Require immediate payment of any outstanding amounts, regardless of any previous payment terms or agreements.
11. General

11.1 Neither party shall be liable for any delay or failure to perform its obligations under the Contract if such delay or failure is due to events or circumstances beyond its reasonable control. This includes, but is not limited to: strikes, lockouts, accidents, war, fire, power outages at the Seller's premises or its suppliers’ manufacturing facilities, machinery breakdown, shortage or unavailability of raw materials from a natural source, or import/export restrictions or embargoes (including the failure of the Seller’s suppliers to obtain necessary permits, licences, or authorisations). In such cases, the affected party shall be entitled to a reasonable extension of time to fulfil its obligations.
11.2 If any of the events listed in clause 11.1 continue for more than 30 days, the Buyer shall have the right to terminate the Contract by giving written notice to the Seller.
11.3 Any notice required or permitted under these terms must be given in writing. Notices to the Seller should be sent to its registered address, and notices to the Buyer should be sent to the address provided at the time of the order.
11.4 A failure or delay by the Seller in enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
12. Cancellations and Returns

12.1 Furniture Emporium offers a 60-day return and refund window from the date of delivery, subject to the conditions below. This right does not apply to custom or made-to-order products (e.g., non-standard bed or headboard sizes), which are non-refundable under all circumstances unless faulty or incorrect.
12.2 To initiate a return or cancellation, the Buyer must contact the Seller before the 60-day period ends via email, phone, or our support platform:
📧 furniture_emporium.outlook.com
📞 020 8885 5585
🌐 furnitureemporium.co.uk
12.3 A £75 collection fee applies to all returns, including change-of-mind or exchanges (e.g., for a different size or colour). Please note that our delivery charges are also non-refundable. This fee will be deducted from the refund. The Buyer may alternatively arrange their own return to:
Furniture Emporium London Limited, 389 Lordship Lane N17 6AE
12.4 All returned items must be in reasonable, resaleable condition. If the item is returned with damage (e.g., stains, tears, or structural issues), the Seller reserves the right to deduct up to 75% of the product’s value from the refund.
12.5 If the Buyer has selected assembly services, the original packaging may be removed during setup. However, if the Buyer later decides to return the item, they are responsible for sourcing suitable packaging. For this reason, Furniture Emporium recommends keeping the packaging if you plan to test the product first. If you no longer have the original packaging, please contact us via email to request replacement packaging, which we can arrange for next-day delivery; however, this service is chargeable. A photo of the fully packaged item is required before collection can be arranged.
12.6 Refunds are processed using the original payment method. Please allow up to 5 working days for the refund to appear after processing.
12.7 If delivery cannot be completed due to access restrictions (e.g., narrow hallways, staircases, or doorways), the Buyer will be responsible for a £75 failed delivery/return fee. Assembly and delivery fees are also non-refundable if the item cannot be delivered or assembled due to access limitations.
12.8 You may cancel your order for a full refund up to 2 working days prior to your scheduled delivery date, with a cut-off time of 1:00 PM. For example:
If your delivery is scheduled for Thursday, the 5th, you can cancel up until Tuesday, the 3rd, at 1:00 PM.
If your delivery is scheduled for Monday, the cancellation cut-off will be Thursday at 1:00 PM, as weekends are not considered working days.
If you cancel after the 1:00 PM cut-off time, a £75 cancellation fee will apply, and delivery charges will be non-refundable.

13. Proper Law of Contract

13.1 The Contract shall be governed by the laws of England and Wales, and any dispute, question, or remedy arising in connection with it shall be subject to the exclusive jurisdiction of the courts of England and Wales. 
14. Limitation of Liability

14.1 Nothing in these conditions excludes or limits the Seller’s liability for death or personal injury caused by the Seller’s negligence or for fraud or fraudulent misrepresentation.
15. Data Protection

15.1 The Seller will take all reasonable precautions to keep the Buyer’s order and payment details secure. However, unless due to the Seller’s negligence, the Seller shall not be held liable for any unauthorised access to information supplied by the Buyer.

15.2 Please note: We do not store any credit card information on our website.
16. Complaints and Disputes

16.1 If the Buyer has a complaint regarding the Goods or service, they may contact Furniture Emporium(the Seller) using any of the following methods:
By email – to furniture_emporium.outlook.com
By telephone – on 020 8885 5585
16.2 The Seller will aim to respond to the Buyer’s complaint in writing within 14 working days of receiving it.
If you do not agree with our Terms and Conditions, please do not use this website.

Liability Waiver For Assembly
Furniture Emporium offers a professional assembly service. By agreeing to use this service, the customer acknowledges and accepts the following terms and conditions:
Furniture Emporium hall not be held liable for any damage that may occur during the process of taking the products into the customer's room of choice and assembly service. Although Furniture Emporium takes every reasonable precaution to prevent damage, the nature of these items being large and bulky presents inherent risks.
The customer understands and agrees that it is their responsibility to ensure there is a clear passage from the entrance to the intended room, allowing safe and unobstructed movement of the products. Any obstructions or hazards should be removed by the customer to minimise the risk of damage.
Furniture Emporium team will exercise reasonable care and skill when handling the products and conducting the assembly service. However, the customer acknowledges that some level of risk is involved due to the size and weight of the items being moved.
The customer releases and indemnifies Furniture Emporium, its employees, agents, and affiliates from any liability, claims, damages, or expenses, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising from any loss or damage incurred during the provision of the bed assembly. 
It is recommended that the customer inspect the products and the surrounding area before the services take place, noting any existing damages or potential issues. Any pre-existing damage should be documented and reported to Furniture Emporium before the services are initiated.
Sonno reserves the right to refuse or discontinue the services if, in their professional judgment, the safety of its personnel or the integrity of the products or property is at risk.
By utilising Furniture Emporium bed assembly service, the customer acknowledges that they have read, understood, and agreed to these terms and conditions, releasing Furniture Emporium from any liability associated with the services mentioned above.

Furniture Emporium is a trading name of Furniture Emporium London Limited
Our registered address is 389 Lordship Lane North London N17 6AE.