Shipping Policy

At Furniture Emporium, we aim to deliver your furniture quickly, safely, and hassle-free. Please read our shipping policy below to understand our delivery process and timelines.

1. Delivery Areas

We currently offer delivery across the UK, including:

  • England

  • Wales

  • Scotland (Mainland only – additional charges may apply for remote areas)

  • Select postcodes may have limited service; contact us to confirm

We do not currently ship internationally.

2. Delivery Timeframes

  • Standard Delivery: Within 5–10 working days of your order (subject to stock availability and location).

  • Express Delivery: Available on select items and locations — please contact us to confirm.

  • Custom or Made-to-Order Items: May take longer (up to 2–4 weeks). Delivery times will be confirmed upon order.

We’ll contact you to schedule a convenient delivery date once your order is ready to dispatch.

3. Delivery Charges

  • Free Delivery: Available for most London and surrounding areas.

  • Standard Delivery Charges: May apply outside London and vary based on item size and postcode.

  • Multiple Items: Delivery fees may be combined or adjusted — we’ll confirm total at checkout or by email.

4. Delivery Process

  • Deliveries are made to the ground floor/main entrance unless otherwise agreed.

  • For flats/apartments, please ensure access is clear and safe for our delivery team.

  • Larger items (beds, sofas) may require customer assistance if no lift is available.

If you require room-of-choice delivery or assembly service, please contact us prior to delivery — extra charges may apply.

5. Missed Deliveries

If no one is available at the time of delivery, a re-delivery fee may apply. Please notify us in advance if you need to reschedule.

6. Delivery Delays

We strive to deliver on time, but unforeseen delays (weather, supply chain issues, courier disruptions) may occur. We will always keep you informed and work to resolve any delays quickly.

7. Order Tracking

For most orders, tracking details will be provided once your item has been dispatched. You can also contact us directly to get an update on your delivery status.

8. Contact Us

For delivery queries or special requests, please get in touch:

📧 support@furnitureemporium.co.uk
📞 [Insert Phone Number]
🏢 [Insert Warehouse or Office Address]